YRH.AI

Support & FAQ

Getting your eSIM

When will I receive my eSIM?

After your payment is confirmed, your eSIM is prepared automatically and sent to the email address you used at checkout, usually within a few minutes. Check your spam or junk folder if you do not see it.

I did not receive my eSIM email

Please wait a few minutes and check your spam folder. If it still has not arrived, contact us with your order number and the email used at checkout and we will help you.

Installing and using

How do I install my eSIM?

Open the email on your phone and tap the install button, then follow the steps. See our step-by-step installation guide for iPhone and Android.

Is my phone compatible?

Your phone must support eSIM and be network-unlocked. Most recent iPhones, Samsung Galaxy, Google Pixel and other newer Android phones do. Check your phone settings or your manufacturer's website if you are not sure.

Can I keep my normal number?

Yes. On dual-SIM phones you can keep your main SIM for calls and texts while the eSIM provides mobile data.

Do eSIM plans include calls or SMS?

Our plans are data-only unless a plan page says otherwise. You can still call and message using apps such as WhatsApp.

Can I share my connection (hotspot)?

This depends on the plan. Each plan page lists whether hotspot is available.

Can I top up my eSIM?

Top-up availability depends on the plan and is shown on the plan page.